F&B Supervisor

Mô tả công việc – Report for work with plenty of time to shower and change into clean and proper uniform, complete with nametag.- When arriving for work at the beginning of your shift, report directly to your superior or manager- Report any damage or maintenance required to your outlet manager or manager.- Respect all resort property and minimize wastage and breakage of all equipment and supplies and train the staff member to minimize the damage.- Supervise the team to be able to keep all service areas adequately stocked with necessary equipment both for during and after service hours.- Checking the Mise-en-place at your area- Assist the service staff in case if busy, remember guests are always your priority in any aspect of your work.- Know, understand and always follow departmental policies and procedures, train and supervise the team member.- Adhere to your outlet sequence of service.- Always followed your superior direction.- Conduct the briefing in absent of your superior and share the information amongst the team.- Be conversant with resort fire and safety procedure.- Notify your superior or manager immediately of hazards, injuries or equipment damage/breakage assistance needed.- To assist and perform any other duties as directed by your outlet manager and F&B manager.- Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Well know the beverage service- Ensure guest needs and reasonable requests are met- Seek opportunities to continually improve guest service- Be familiar with service facilities provided in the hotel.- Including names of other restaurant and bars and function rooms in the hotel.- Report any guest feedback to the supervisor/manager on duty- Establish and maintain effective guest relations- Endeavor to remember guest’s names and address them by their surname.- Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image- Communication with guests in a manner which promotes goodwill, trust and satisfaction- Take appropriate action to resolve guest complaints- To be empowered to handle special requests and complains from outlet guests Sell and Promote Products and Services- Sell the hotel and Amanoi products and services using-selling and suggestive selling techniques- Promote the hotel and Amanoi Products and services- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests- Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures- Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger- Adhere to the hotel’s security and emergency policies and procedures- Be familiar with property safety, current first aid and fire emergency procedures- Log security incidents and accidents in accordance with hotel requirements- Adhere to hotel cleaning and maintenance programs- Ensure a high level of cleaning is maintained in your work area* Benefits:- Accommodation + 3 meals a day + Laundry service- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation- Full basic salary + full fixed SVC during probation- Training opportunities with Aman- JLT Health care package after 6 months of service- 13th Month salary- Incentive bonus

Mô tả Loại công việc Nhân viên toàn thời gian tạm thời Cấp bậc Trưởng nhóm / Giám sát Học vấn Trung cấp Giới tính Nam / Nữ Ngành nghề Nhà hàng / Dịch vụ ăn uống , Khách sạn